Products that are defective must be returned within two days of receiving them. Goods that qualify to be returned are those that have manufacturing defects. We do not accept returns of goods until and unless it is deemed to have a manufacturing defect. Products are thoroughly inspected by our team for defects upon receiving them. We urge you to check your products upon obtaining them and reach out to admin@starprintery.net.fj should there be a defect.
In the case of a defect, Star Printery will either exchange the product or issue a credit note or refund the purchase price using the original payment method. This process may take up to seven business days.
Should there be a mistake as to the amount paid through the payment gateway on Star Printery’s website, please reach out to us at accounts@starprintery.net.fj and provide us with your bank account details. We will refund the amount that has been overpaid by returning the amount to your original payment method less any bank charges. This process may take up to seven business days. However, it is your responsibility to ensure you enter the correct amount you intend to pay on the payment gateway for Star Printery Pte. Ltd.
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.